FAQ

If I don't want to give my credit card details over the Internet, can I pay by phone?

Unfortunately we are unable to take telephone or fax orders. Customers are encouraged to use our website to place orders and to utilise our payment gateway security features.

Is it safe to use my credit card on-line?

Yes, it is extremely safe.

When transacting via our secure server, your credit card and personal details are encrypted using the latest industry standard SSL (Secure Socket Layer) 128 Bit encryption technology before being sent over the internet. If you are still unsure about sending your credit card to us via the Internet, then we suggest you use one of our additional payment methods.

When do you charge my credit card?

Our payment gateway will attempt to charge your nominated credit card at the confirmation point of your order.

What if I am not happy with my purchase?

If you are not happy with your product for any reason, please refer to our Contact Us section for more information.

How much does delivery cost?

RecoverX offers you the cheapest and fastest shipping from a selection of trusted carriers. At times, there may also be promotional shipping rates that can apply to your order.

How long will it take to receive my order?

Delivery time worldwise is usually between 1-3 weeks. This depends on your location and the location of where the stock is shipping from.

My delivery hasn't arrived within the expected time frame. What happens now?

Once your order is shipped, we will email you with a tracking ID and steps on how to track your order.

I placed my order today, but my account status says it has not been dispatched. Why is this?

All parcels are collected from our distribution feeder stores by approximately 5:00pm each business day. It is only when all the day's parcels have been collected, that your member account status is updated to display your order delivery status.

Can I return a product purchased online?

We want you to be totally satisfied with our products and service and there may be times when you will need to return a product purchased from us. Items purchased online can be returned for a refund, please contact us for more information.